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#Western digital usb backup drive software how to#
#Western digital usb backup drive software for mac#

#Western digital usb backup drive software for mac#

Direct Attached Storage (DAS) Drives: My Book, My Book for Mac, My Book Duo, My Book Pro, WD easystore Desktop, WD easystore Portable, My Passport, My Passport for Mac, My Passport Ultra, My Passport Ultra for Mac, My Passport Ultra (USB-C), My Passport Ultra for Mac (USB-C), My Passport Go, My Passport Air, My Passport Ultra Metal, WD Elements SE, WD Backup Drive Desktop.

Other Drives: internal and external drives may appear in the Western Digital Dashboard but are not supported.

Retail External Drives: WD_BLACK P10, P40, D10, D50 Game Dock.

Retail Internal Drives: SanDisk, WD_BLACK, WD HDD & SSD (Black, Blue, Green, Red, Purple, Gold).

errors, please refer to Answer ID 12163: WD Self-Monitoring, Analysis and Reporting Technology (S.M.A.R.T.) Errors.įor more information regarding S.M.A.R.T.

Test the drive with a diagnostic tools for S.M.A.R.T.

Connect the drive to a different computer or a different port on the motherboard or controller card.

Try a different cable or using the cable on a working drive.

Verify the data cable is in working condition.

Verify the power cable (for Desktop and My Cloud drives) or data cable is connected to a working outlet or port.

Ensure that the power cable (if applicable) and data cable is securly connected on both ends.

With the drive disconnected, examine the drive for physical signs of damage such as dents or broken pins.

Please follow the instructions below to check a drive for damage:

#Western digital usb backup drive software how to#

For more information on how to avoid ESD damage please see Answer ID 16889: Handling Recommendations and Precautions for Internal Drives Hard drives can be damaged by excessive physical force or from Electrostatic Discharge (ESD).ĮSD damage is usually invisible to the eye and may not be discovered until much later, either through intermittent performance or failure. Special handling is required to protect hard drives from damage.